Programs Cancelled through May 3rd

Published April 10th, 2020
By Omari Washington, Executive Director

We are so grateful for your solidarity and patience during this tender time for all of us! We will continue to be here for you as we receive the latest information and guidance regarding COVID-19.

We are continuing to prioritize the safety of participants, staff, and the general public with regards to running our programs. Therefore, we have decided to cancel all programs through May 3. 

• Year-round Programs (Artemis, Atlatl, Ropes): This is the second program date to be cancelled. We will wait to see if we can use our June make-up dates to replace this date. If we’re not able to meet during the June make-up date, then we will provide a program credit for your missed program date(s). 

Make sure to follow us on Facebook and Instagram (@wildearthny) to stay in the loop. We’ll send another email with details about the remote learning offerings shortly. 

Below you will find Cancellation & Refund FAQs.

 

Stay safe and healthy,

Wild Earth

 

Cancellation & Refund FAQs

1. How long will Wild Earth programs be cancelled? 

 

As of April 6, Wild Earth programs are cancelled at least through May 3, 2020. As long as Ulster County and New York State have mandated schools to be closed and there is local, state, and federal guidance to avoid social gatherings of a certain size, Wild Earth will not run in-person programs. 

 

1. What happens when a full program or one program date is cancelled due to COVID-19?

 

If a full program is canceled, you will be offered your choice of either a full program credit (no processing fee) or a cash refund ($25 processing fee). All of the funds you have paid or will pay toward a program or camp you have not yet attended will be returned to you in full as a credit for future programs or as a refund.  

 

To receive a refund for an April program (Spring Break Camp), please email info@wildearth.org or call 845-256-9830 to request the refund explained in the previous paragraph. Otherwise, we will give a program credit to everyone who has not requested a refund. 

 

For programs that have already begun (Artemis, Atlatl, Ropes, Apprenticeship) or if one (of multiple) program dates is canceled, our regular cancelation policy applies (see below). Under the regular cancelation policy, Wild Earth will not provide refunds for programs that are canceled due to unsafe conditions. This policy allows Wild Earth to ensure that our instructing and office staff are compensated and sustained through one-time cancelations.

 

• Cancellations 30 days or more before the first day a program begins will receive a full refund less the non-refundable deposit.
• Cancellations from 7 days to 30 days prior to a program receive 50% program credit (non-transferable and valid for one year), 50% balance forfeited.
• Cancellations less than 7 days prior to a program will receive no credit and no refund.

However, if two or more (of multiple) program dates are cancelled, then you will receive a program credit for each of the program dates after, and including, the second program date that is cancelled due to COVID-19.  For example, if three program dates were cancelled due to COVID-19, then you would receive credit for two program dates. 

1. How can I apply a program credit? 

 

Program credits are good for 1-year from the date Wild Earth resumes regular programming. Any member of your household can use your program credit towards any Wild Earth program. Credits are not transferable beyond your household.

1. Can I unregister and get a refund for a program that is not yet cancelled?

 

If you must cancel your program registration and the program for which you are registered is still scheduled, your cancelation will be subject to our regular published cancelation policy. (Please refer back to question 2 to review our cancelation policy.)

 

If your personal finances are particularly challenged at this time and you need to change a summer camp payment plan in which you are currently enrolled, please email hello@wildearth.org and let us know.

 

1. If I stay registered for a program, will I have the option to stop my payment plan?

 

We are willing to halt or alter payment plans temporarily during this crisis while allowing you to retain your registration and space in these programs. If you would like to request this option, please email hello@wildearth.org and let us know.

 

1. How soon before a program start date will I be notified if a program is cancelled? 

 

We will attempt to contact participants at least one week before a program is cancelled whenever possible, but given the changing conditions of the pandemic, we may not be able to do so for every program.