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What is the cancellation policy?

Wild Earth cancellation policies recognize our investment in our valued staff, program design and planning, and the purchase of equipment and supplies before your program begins. Short-notice cancellations often prevent families on the waiting list from being able to enroll, as they often have made other plans. In all, we cannot and do not recover our compensation and other expenses when you cancel.

Canceling registration in any program will forfeit the deposit for that program and cannot be applied to another balance due.

If you must cancel, please provide at least 30 days notice. Cancellations 30 days or more before the first day a program begins will receive a full refund less the non-refundable deposit.

Cancellations from 14 days to 30 days prior to a program receive 50% program credit (non-transferable and valid for one year), 50% balance forfeited.

Cancellations less than 14 days prior to a program begins will receive no credit and no refund.

Once a program begins, you are responsible for paying your remaining balance regardless of changes to your enrollment or attendance.

Our instructors design programming, gather materials, and commit themselves based on enrollment. Wild Earth commits to compensating our instructors and staff well before the program begins and enrollment is final.  By following through on your financial commitment, you are supporting the work we do and valuing the time and labor of our staff in making our high-quality programming possible.

Special COVID-19 Cancellation Policy

Offering any Wild Earth summer camp this year feels like a calculated risk. Summer Camps in NY are the first “experiment” in youth and teens coming in close contact with each other, without social distancing.

While we are doing what we can to minimize the risks, Wild Earth feels clear that camp families choosing to attend our camps and our organization are in this decision together, and will share the financial burden of Wild Earth’s willingness to give it a try.  As such, our cancellation policies necessarily provide extra protection for the organization and its employees from a large, and further, financial loss.

Therefore, in addition to Wild Earth’s normal cancelation policy, the following COVID-19 specific policies are in force during this time:

In the event a program or session is canceled by the state, county or any other governing body due to any COVID-19 related issue before a camp session begins, registrants will receive a full program credit (only) for the price they paid for the camp session. If the program is canceled after the camp session has already begun, Wild Earth is committed to compensate our staff in full for their commitment, and we will not be able to offer a program credit or refund.

If a child or staff member attending camp is diagnosed with COVID-19 during camp, that child will not be permitted to attend camp for 14 days. In this event, and because Wild Earth is committed to compensate our staff in full, we will not be able to offer a program credit or refund.

If a second child in that pack tests positive for COVID, the pack, and all campers and staff within that pack will discontinue camp for the remainder of the camp session. In this event, and because Wild Earth is committed to compensate our staff in full, we will not be able to offer a program credit or refund.

If a child is in contact with an individual outside of summer camp who has tested positive for COVID-19 or has symptoms of the Coronavirus, that child will be asked to stay home and self quarantine, and may not be welcomed back to camp as a result. In this case, and because Wild Earth is committed to compensate our staff in full, we will not be able to offer a program credit or refund.

Posted in: Registration Questions

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